Terms of Service
Terms of Service
Last Updated: March 25, 2025
This website is operated by MKG Enterprises AB (support@arthrelief.com). Throughout the site, the terms “we”, “us” and “our” refer to MKG Enterprises AB. We offer this website, including all the information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, and contributors of content.
Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products to you.
SECTION 1 – ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or have given consent for any minor dependents to use this site. You may not use our herbal knee patch products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including copyright laws). A breach of these Terms will result in immediate termination of access to our services.
SECTION 2 – PRODUCT USE DISCLAIMER
Our herbal knee patches are intended for general wellness purposes only and are not evaluated by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a licensed healthcare professional before using our products.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment information) may be transferred unencrypted over networks. Payment info is always encrypted. You may not duplicate, sell, or exploit any part of our Service without express written permission.
SECTION 4 – ACCURACY AND COMPLETENESS
We strive to provide accurate information, but we are not responsible if any content on this site is incomplete or outdated. All materials are for general informational use only.
SECTION 5 – MODIFICATIONS TO PRODUCTS AND PRICING
Prices and product availability are subject to change without notice. We reserve the right to discontinue any product or service at any time.
SECTION 6 – PRODUCTS OR SERVICES
Our herbal wellness patches are sold online only. Due to the nature of our product, quantities may be limited, and availability is not guaranteed. We aim to display product colors and images accurately, but cannot guarantee device-specific accuracy.
SECTION 7 – SHIPPING AND DELIVERY
We currently ship to addresses in the United States.
Processing time: 2–5 business days.
Shipping time: 7–15 business days.
Tracking: Provided when your order ships.
Shipping delays due to courier, customs, or weather conditions are beyond our control.
SECTION 8 – RETURNS AND REFUNDS
Returns are accepted within 30 days of delivery for unopened, unused products. Opened or used herbal patches are not eligible for return due to hygiene and safety concerns. Please refer to our Return Policy for details.
SECTION 9 – BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, complete purchase and account info for all transactions. We reserve the right to cancel or limit any orders that appear suspicious or violate our Terms.
SECTION 10 – THIRD-PARTY SERVICES
This site may include tools or links provided by third parties. We do not monitor or endorse these and are not responsible for any issues resulting from their use.
SECTION 11 – USER COMMENTS AND SUBMISSIONS
Any comments, suggestions, or ideas submitted to us may be used without restriction. You agree that your content does not violate the rights of any third party.
SECTION 12 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 13 – PROHIBITED USES
You may not use the site for:
(a) Any unlawful or fraudulent purpose
(b) Violating intellectual property rights
(c) Uploading malicious code or viruses
(d) Harassment, discrimination, or abuse
(e) Scraping, phishing, or data collection.
Violation may result in termination of access to our services.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free access to our site or services. All products are provided “as is” and “as available”, without warranties of any kind. In no case shall MKG Enterprises AB (support@arthrelief.com) be liable for any damages arising from the use of our website or products, including but not limited to personal injury, data loss, or financial loss. Always consult a medical professional before use.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless MKG Enterprises AB (support@arthrelief.com), its team, affiliates, and service providers from any claims or liabilities resulting from your use of the site or violation of these Terms.
SECTION 16 – SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the rest shall remain in full effect.
SECTION 17 – TERMINATION
These Terms remain in effect until terminated by either you or us. You may terminate by ceasing use of the site. We may terminate access at any time for violations of these Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms, along with our other policies, constitute the full agreement between you and MKG Enterprises AB (support@arthrelief.com) regarding the use of the site.
SECTION 19 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United States.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: support@arthrelief.com