Refund Policy

Refund Policy
Refund Eligibility
To be eligible for a refund, our policy allows 30 days from the date your order was delivered, not the order date. We understand delays and backorders may happen, so we go by the delivery date. If 30 days have passed since your product was delivered, unfortunately we can’t offer you a refund or exchange.

Sealed Product Policy
For hygiene and safety reasons, products that arrive sealed (e.g. with plastic wrap or sticker seals) are not eligible for return or exchange if the seal is broken or removed.

Damaged or Defective Items
If you receive a product that is damaged or defective within 30 days of delivery, we will send you a replacement at no cost. No refunds will be issued for defective items—only replacements will be provided.

Contact Before Return
Important: Before initiating any return, you must contact us at support@arthrelief.com with your order number and reason for the return. We will review your request and, if approved, send you instructions for how and where to send your return. Do not ship your item until you’ve received return instructions. Items sent back without approval may not be eligible for a refund.

Proof of Purchase
To request an exchange or replacement, you must provide a receipt or proof of purchase. Do not send your return to the address on the product packaging.

Partial Refunds (if applicable)

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and approved, we will notify you of your refund status. If approved, a credit will automatically be applied to your original payment method within 10 business days.

Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your bank or card provider — it may take time before the refund is officially posted

  3. If you’ve done this and still haven’t received your refund, please contact us at support@arthrelief.com

Exchanges (if applicable)
If your product is damaged or defective within 30 days, we’ll ship you a replacement. Exchanges are only available for the same item.

Gifts
Refunds are not available for gifted items at this time.

Return Shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund. We are not responsible for returns we cannot identify (i.e., no order confirmation provided). Unidentified returns will not be processed. If you're returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.